I often get asked what our Spyware strategy is. Why did we enter the market when there are established companies including the AV companies? Why are we different? What is in the future for our Spyware solutions?
Updated, here is a review of our spyware/patch integration: Redmond Mag Review of Shavlik NetChkPro,
Our interest in Spyware started in 2004 when customers started to ask us to help them manage more with our products as they were now seeking both best of breed and integrated solutions to lower costs and to increase security at the same time. They said they liked working with our products because they made it much easier for them to manage the patching of their networks and now they wanted us to do more. (sounds like marketing speak I realize, but if I cannot brag about our products who can? :) )
We spent a good part of the first half of 2004 asking customers and looking at the products available for security management and one of the top things that came up with helping people indentify and remove unwanted software from their networks. Our customers said that they wanted to manage spyware with the same tools and teams as they were managing patching with, this would bring efficiences and cost savings they told us.
Unwanted software was causing a substantional rise in help desk costs, lowered worker productivity and of course security risks. This was not virus software, this was software users either wanted to install or had it installed as an unknown side effect of other actions. We call this NonBizware as well as Spyware, and in 2004 no spyware product was addressing these needs.
As is still true today, most spyware products are designed from the end-users perspective, with the goal of stopping the spyware from running. There is less functionality focused on helping the system admin manage the indentification and removal of unwanted software, something we believe our products are designed to do. Most spyware products, including those from AV vendors, are still single purpose, they are not designed to solve a bigger security management problem, something we are working to do. We also remove the entire spyware signature to assure the registry and file systems are cleaned up, both for performance increases and to assure the spyware does not regenerate.
Shavlik HFNetChkPro, our patch management product, we soon realized has the features a spyware management product needs, computer groups, rich reporting, ease of use, admin control, advanced network discovery, minimized end-user disruptions and other system management features. We also support the rapid response needed by the security world via our global XML real time distribution of patch information direct to each customer's desktop. We saw that the needs of the spyware management industry dove tailed well into our existing patch product's model and we started to created our Spyware product. At all times we worked hard, and continue to work hard, at keeping our patching product very strong while we added the spyware product to it. We also wanted to make both our patching and spyware product best of breed, availble stand alone and integrated. We also want our software to be easy to setup, easy to use and fast.
Today, our integrated patching and spyware product, called Shavlik NetChk Protect is the result of these efforts as our stand alone security patch management and spyware products, all sharing the same code base with only a Key used to enable the products. We have integrated spyware and patching in the same code base, using the same Shavlik data research and management teams for both patching and spyware. This gives our customers a common product to manage both and our development teams a solid level of efficiency.
Going forward we will continue to build out both our patching and spyware products, integrated in the same product, as we add more support for simplifed network security management. Our next release, 5.6, is now in beta and it adds admin controlled client side Active Protection which will monitor, in real-time, for spyware activity and will remediate. 5.6 will have other key new features we will detail shortly. Over time we will add other product lines to this integrated system, or will build out management suites with similar look and feel so our customers can manage more and more of their networks with our products, some thing we get asked for often. We will publish more on this as things get closer to release.
Our Shavlik NetChk Compliance product is one such line that was driven by customer demand to add in compliance management to their network security management. Our Quraneteen work with McAfee and Juniper are more example of this work as is much of our OEM work. In all of these new items we will continue to build on our core of patch and spyware managemet. A quick look at our products page can be found here.
So this is my giant post answer when for use when I get asked what our Spyware strategy is, it is actully more the Shavlik product strategy with Spyware included.